Orders are processed within 2-3 business days (excluding weekends), then shipped via USPS or UPS Ground. All in, standard shipping typically takes around 5 - 7 business days. If you need expedited shipping, please email us at firstname.lastname@example.org prior to placing your order so we may confirm that the item can be expedited. We currently only ship to addresses in the U.S. Please note that we will provide a tracking number for each order upon shipment but we are not responsible for any items lost in transit.
We personally inspect every item before shipment to ensure that your order reaches you in perfect condition. If you are dissatisfied for any reason, please contact us at email@example.com upon receipt of your order. You may return your purchase (excluding custom orders) within 14 days for exchange only. The customer is responsible for all return shipping costs.